---
key: mechanic/activity-simulators--t136
type: mechanic
id: activity-simulators--t136
lang: en
title: 'Delivery, dispatching and customer service'
summary: >-
  Delivery connects address order to capacity, deadlines and order condition,
  turning routing into a service problem.
updatedAt: '2026-10-22'
status: active
url: 'https://gamemechanics.pro/en/knowledge/mechanic/activity-simulators--t136/'
jsonUrl: >-
  https://gamemechanics.pro/api/v1/knowledge/en/mechanic/activity-simulators--t136.json
markdownUrl: >-
  https://gamemechanics.pro/content/knowledge/en/mechanic/activity-simulators--t136.md
aliases:
  - Delivery and dispatch
tags:
  - Activity and profession simulators
  - Mechanics and variants
sourceIds:
  - source-3817d420df0baa92
  - source-bfcf287956ceca44
sources:
  - id: source-3817d420df0baa92
    title: 'Robert Nystrom: State'
    url: >-
      https://github.com/munificent/game-programming-patterns/blob/master/book/state.markdown
    verifiedAt: null
  - id: source-bfcf287956ceca44
    title: Euro Truck Simulator 2
    url: 'https://store.steampowered.com/app/227300/'
    verifiedAt: null
relations:
  - type: uses
    direction: outgoing
    label: Sources in the selection
    key: resource/state-pattern
    title: 'State: Game Programming Patterns'
    url: 'https://gamemechanics.pro/en/resources/#resource-state-pattern'
    jsonUrl: 'https://gamemechanics.pro/api/v1/knowledge/en/resource/state-pattern.json'
    markdownUrl: 'https://gamemechanics.pro/content/knowledge/en/resource/state-pattern.md'
placements:
  - catalogId: activity-simulators
    id: t136
    title: Activity and profession simulators
    url: 'https://gamemechanics.pro/en/mechanics/activity-simulators/#t136'
    categoryIds:
      - mechanics
supersededBy: []
attributes:
  preview:
    updatedAt: '2026-10-22'
    title: Delivery and dispatch
    description: >-
      Delivery connects address order to capacity, deadlines and order
      condition, turning routing into a service problem.
    image:
      src: images/mechanics/strategy-eurotruck2-07.webp
      width: 1440
      height: 810
      game: Euro Truck Simulator 2
      sourceUrl: 'https://store.steampowered.com/app/227300/'
      originalUrl: >-
        https://shared.akamai.steamstatic.com/store_item_assets/steam/apps/227300/5f10a971137a5375cf8a4402dec2f9befbb84ddd/ss_5f10a971137a5375cf8a4402dec2f9befbb84ddd.1920x1080.jpg?t=1792055307
      credit: SCS Software / SCS Software
      rights: © SCS Software / SCS Software. All rights reserved.
      caption: 'A logistics map connects cities, companies and cargo'
      alt: 'A logistics map connects cities, companies and cargo'
      markers:
        - x: 22
          'y': 17
          label: The company filter helps find service locations
        - x: 82
          'y': 42
          label: Berlin is selected on the logistics map
    tips:
      - Show cargo and deadline constraints before adding a stop to the route.
    examples:
      - title: Euro Truck Simulator 2
        url: 'https://store.steampowered.com/app/227300/'
endsAt: null
provenance: >-
  Original bilingual editorial overviews authored for gamemechanics.pro on
  2026-10-20 and reviewed on 2026-10-21. Scenarios are hypothetical design
  examples; prototype checks describe work to perform, not completed playtests.
  Primary sources support the stated techniques and implementation context, not
  every proposed variant.
license: CC-BY-4.0
codeLicense: MIT
attribution: gamemechanics.pro contributors
catalogKey: catalog/activity-simulators
---
# Delivery, dispatching and customer service

id: activity-simulators--t136
type: mechanic
key: mechanic/activity-simulators--t136
lang: en
status: active
url: https://gamemechanics.pro/en/knowledge/mechanic/activity-simulators--t136/

Delivery connects address order to capacity, deadlines and order condition, turning routing into a service problem.

## At a glance

![A logistics map connects cities, companies and cargo](https://gamemechanics.pro/images/mechanics/strategy-eurotruck2-07.webp)

[Euro Truck Simulator 2](https://store.steampowered.com/app/227300/) · © SCS Software / SCS Software. All rights reserved.

1. The company filter helps find service locations
2. Berlin is selected on the logistics map

- Show cargo and deadline constraints before adding a stop to the route.

- [Euro Truck Simulator 2](https://store.steampowered.com/app/227300/)

## How it works

Delivery connects address order to capacity, deadlines and order condition, turning routing into a service problem.

## Variants

### Mechanic variants

<a id="t136-variants"></a>

- Receiving windows constrain arrival times. <a id="t136-v1"></a>
- Cargo requires compatible transport. <a id="t136-v2"></a>
- Combining orders saves distance but adds waiting. <a id="t136-v3"></a>
- Returns require newly available cargo capacity. <a id="t136-v4"></a>

## Design example

Chilled cargo must arrive first even though another address is geographically closer.

Prototype check: Test loading and handoff across a full route, including recipient refusal and game-defined cargo damage.

## Context and limits

Activity simulators turn observation, operation sequences and limited tools into a testable work task. Each overview separates player actions, state changes and alternative rules. Examples are hypothetical design scenarios, not claims about a named game. A prototype check states an observable question for the next iteration. Existing detailed references remain separately linked from the direction map.

## Connected materials

- Sources in the selection: [State: Game Programming Patterns](https://gamemechanics.pro/en/resources/#resource-state-pattern) (key: resource/state-pattern)

## Sources and provenance

Original bilingual editorial overviews authored for gamemechanics.pro on 2026-10-20 and reviewed on 2026-10-21. Scenarios are hypothetical design examples; prototype checks describe work to perform, not completed playtests. Primary sources support the stated techniques and implementation context, not every proposed variant.

- [Robert Nystrom: State](https://github.com/munificent/game-programming-patterns/blob/master/book/state.markdown) (id: source-3817d420df0baa92)
- [Euro Truck Simulator 2](https://store.steampowered.com/app/227300/) (id: source-bfcf287956ceca44)

CC-BY-4.0 · gamemechanics.pro contributors